Refund Policy

Last updated: October 25, 2026

This policy covers payments for Math Solver Pro. Using Math Solver as a guest or with a free account costs nothing, so you can try the Service before you pay.

1. Who handles payments

Payments are processed by our payment provider. It may act as the seller (merchant of record): its name then appears on your receipt and bank statement, and the refund comes from it. To get a refund, contact us, and we arrange it with the provider.

2. When you get a refund

• First purchase. If Pro isn’t right for you, ask within 14 days of your first payment, and we refund it in full. No reason needed.
• Renewals. Ask within 14 days of an automatic renewal charge. If you haven’t used the Service since the renewal, we refund it in full; otherwise we refund the unused part of the period.
• Problems on our side. If Pro didn’t work because of a fault on our side, for example your limits weren’t raised or the Service was down for a long time, we fix it or extend your Pro time. If you prefer, we refund the affected payment instead.
• Billing errors. Duplicate charges, wrong amounts and payments you didn’t make are refunded in full. For a payment you didn’t make, also tell your bank.

This policy gives you at least the rights you have by law. If you are a consumer in the EU, EEA or UK, your 14-day right of withdrawal is covered by the 14-day refunds above.

3. What isn’t refunded

• Payments older than 14 days, except for problems on our side and billing errors.
• The rest of a paid period after you cancel a renewal: Pro stays active until the period ends, and you aren’t charged again.
• Payments for an account closed for breaking our Terms of Service, unless the law requires a refund.
• Fees your bank charges, such as currency conversion fees.

4. Cancelling a renewal

If your Pro renews automatically, you can cancel at any time through the link in the payment provider’s receipt email, or by emailing us. Pro stays active until the end of the period you paid for.

5. How to ask for a refund

Email [email protected] from the address your account uses, with:

• the date and amount of the payment;
• the order or receipt number;
• what went wrong, if anything.

We reply within 3 business days. An approved refund goes back to the payment method you used and usually arrives within 5–10 business days, depending on your bank. When we refund a payment, the Pro time it paid for ends.

6. Chargebacks

Please contact us before you ask your bank to reverse a charge: we can usually solve the problem faster. While a chargeback is open, we may pause the Pro time it concerns.

7. Changes to this policy

We may update this policy. An update doesn’t change the terms of payments made before it.

8. Contact

AI Entertainment Solutions, identification number 302317856
Georgia, Tbilisi city, Chugureti district, Mikheil Tsinamsavrishvili street, N 52, attic
Email: [email protected]